Sears Corporate Office

Sears Corporate Office Address: 3333 Beverly Road, Hoffman Estates
IL, 60179
Fax: (847) 286-8351
Phone: (847) 286-2500

Customer Service Contact Info:
Phone:

Sears or Sears, Roebuck & Co. is a multinational mid-range department store chain which was founded as a mail order catalog by Richard Warren Sears and Alvah Curtis Roebuck in 1893. It started opening its first physical stores in 1925; and today, it is one of the biggest department store chains in the US, with more than 2,200 stores across the country, as well as in Canada and Mexico. Some of the items that are offered at a typical Sears department store include clothing, footwear, accessories, beauty products, appliances, furniture, housewares, electronics, and tools. Sears is a subsidiary of the Sears Holding Corporation.

Sears Corporate Office Comments

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Barbara Grat October 01 2012
Just read in the news paper that your health services will be changing to allow employees to purchase their health insurance. The way I look at it, employees who are young and healthy will keep the money instead of buying health care services. Which means since I pay for my health care, when one of persons gets sick, it's off to the hospital emergency room for free treatment. Once again the people who pay for health care end paying for the free loaders. That is one of the reasons why are health care costs continue to rise.
Since your company doesn't give hoot for the people who will be stuck paying for your uninsured employees.
I will close my account with you and no longer do any business with your company.

Kimberly Jomidad 443-807-3899 October 13 2012
I have had the worst experience with sears carpet cleaning that just goes on and on. The carpet cleaners were at my house for a total of 15 min. Charged extra because of a pet spot, which I don't mind paying for IF they actually clean it. I was told that it would dry in 24 hours( it was still not dry in 4 days ) and my pet spot was still damp and had a bad odor 6 days later when they returned due to my complaint. It is now 4 days later and the spot is still damp! But my biggest complaint is that when I vacuumed the area that is now dry a heavy powdery substance is coming out of it. I have contacted sears online and I am waiting until Monday afternoon for someone to contact me. If I cannot get any response I will contact my local consumer affairs office and media as I'm sure that this residue of either chemical or soap is not good for me or my 83 year old mother who suffers from lung disease. I would appreciate a response from someone.

Dave Hagen 360-288-0099 November 23 2012
I called the Aberdeen Washington sears store ask for a member of the management team. Was place on hold for three consecutive times totaling over eleven minutes. When management answer I ask how many of the manage team were working she said four. I then complained due to my daughter was there to get two of there 32 inch tvs that were on sale for $98 dollars. And she was informed they handed out tickets at 630 pm. She said it was advertised for 8 pm. And was informed that's what they were told to do. When I spoke with the female with the management team about this iuuse she stated it was posted on ALL sears doors yesterday 11/21/12 . I informed her the ad in paper stated sale starts at 8pm not 630p.m. She aplogized for the ad. I informed her this is FALSE ADVERTIZEMENT she just repeated it was listed on ALL SEARS DOORS THAT TICKETS WOULD BE HANDED OUT at 630 pm. I would appreciate a response from someone with some authority.

Thank you

jean vike December 05 2012
I called for repair service on a hood kenmore micorwave on 11/30. I fully explained that it needed to be reinstalled properly. I fully explained the nature of the problem. I was given an apoinment for 12/4 any time between 8am and 5 pm. The repairman called me on 12/4 at noon as he could not find me--he was given an address in another city. I called the Sears intallataion department again.. I again explained the nature of the problem. I was given an appointment for 12/5 any time between 12 noon and 5 pm. I received a call form the repairman at 1 noon. He said that he was running late. He asked about the nature of the problem. He proceded to tell me that he could not do this job. He only "repaired" micowaves. He did not install micorwaves.. I called Sears back. I aske for a supervisor so I could explain my situation and get the right technician sent. They put me on hold. After a few minutes someone came on the line and told me that there was too much static (I did not hear any static), gave me an unintelligible number and immediately hung up

This is atrocious customer service. This is maltreatment of customers

I would like a repsponse from somebody in authority

thanks

Brenda December 17 2012
I have had an ongoing issue since 10/27/12. Paid for a generator which was suppose to be in Brockton Ma store 10/29 for pick-up. Called, waited called. Finally I canceled order when the truck from Penn. did not arrive on 11/1. I have been told that the $800.00+ credit has been returned to card since 11/7/12. No it has not. I might have a God in Darron from N. Carolina(Sears Corp). He just told me it will be done by 12/18/12 after spending 45 minutes with me on the phone. Imagine he appologized 5 times for something out of his control. Give him a raise, he is a good employee.
Lets pray!

Anne Taylor December 18 2012
In June of this year I purchased a Craftsman 22” power propelled Electric Start lawn mower. When I arrived home and tried to assemble the mower I found that a major component, the Drive control lever was not in the box. I repacked the mower and immediately returned to the Store in E. Northport, NY at the Huntington Square Mall. Unfortunately, they did not have another new mower in stock but I was promptly told that they had a “pre-owned” mower that I could have at a reasonable price. I was assured that the machine was only used “a few times” and in excellent condition. Reluctantly, I agreed to the purchase and was informed at that time that a full two year warranty would be in effect.
I used the machine approximately eight times using the electric start without difficulty. Then, one day, the electric start would not operate and thinking the battery needed a boost I proceeded to charge the mower overnight. Well, to my disappointment, the mower still did not start. Now I was faced with the inconvenience (and no easy task since I’m 71 years of age) of getting the mower down for servicing and the inconvenience of not having an operating mower. This return was made on November 24 2012.
My complaint was noted on the Product Repair Service form as “electric start not operating”. The young man mentioned that I would be called and informed of the findings. I received a phone call from the customer service representative telling me that the mower was in need of a new power pack which was not operational because of a “contaminated gas tank”. That statement did not make any sense at all! I mentioned that the machine was pre- owned and as such whatever the contaminant was could have been the reason for the previous owner returning the product. In addition, I have researched and found that this problem is inherent to this particular model .When questioned the rep. couldn’t explain exactly what the contaminant consisted of. And since the repair is not covered by the warranty I am responsible for the repairs totaling approximately $115.80 plus tax. My understanding was that the mower was under warranty for a full two years. I would assume that a problem of this nature would be covered under warranty service. I have been in contact with the manager at the East Northport store and he informed me that there is only a 90 day warranty. That is unacceptable.
As such, I am disputing the repair charges and would appreciate intervention from you on my behalf.
My affiliation with Sears spans over 5 decades and in the past I have not had reason to believe that Sears would not stand by their merchandise until now. Needless to say, I am greatly disappointed and if we cannot come to an agreement which would satisfy both parties I would have no choice but to discontinue patronizing the Sears’s stores and their affiliates.
I would appreciate hearing from you with what I hope will be a positive response
I can be reached at 631-979-6105 if you wish to discuss this further or if you have any questions.
Sincerely,
Anne Taylor

Kerri from executive offices called and claimed the repair fee would be waived. After driving pick up the lawn mower the assoc. would not release it me stating I am responsible for payment. Will someone PLEASE tell me what is going On ?? I have called the exec. office 3 x now and have not had a response.

Kristin December 27 2012
Very BAD Customer Service at the Sears Store, Located in Lincoln, Nebraska at Gate Way Mall.

I was in their store looking for boys clothing items for my oldest son. I went to the area that had clearance racks, and found some polo shirts, jeans, etc. I came across a Southpole Shirt that had a hat attached to it. The price tag listed it at $3.99, it was a pink clearance tag. I took it to the counter to ask if this was correct. The girl replied, Yes. So she rang it up. I dont think she even bothered looking at the price, just saw the pink tag. When she rang it up, the total came to $13.90. I asked her how can that be if the price tag says $3.99? She said that was the price of the Hat! Well the hat was attached to the shirt, and the gal cut the piece to disattach the hat from the shirt area for me. I said why would I pay $3.99 for the hat, and the rest for the shirt, when it was a set? She then asked a gentlemen that was working next to her. He grabs the tag, types it into the cash register and says, "This is wrong! I dont know why they have the price tag on this shirt, but its Wrong!" You cant have the shirt set for this price!

I told him its not my fault that the shirt set was marked at $3.99 and on the clearance rack! He said I would have to pay what it rings up for in the register.... Regular priced at $28.99, and they come up 50% off, making it $13.90 which includes tax.

I said, forget it! If you are not going to honor the price that was listed on the item, then I dont want it!

The gentlemen said, "Ok, Your choice!".

I walked away and said I would never go there again.

** I HAVE RESPONDED TO THE SEARS CUSTOMER SERVICE CENTER, AND ITS BEEN WEEKS SINCE IVE HEARD BACK! THEY SAID THEY WERE TRYING TO GET A MANAGER FROM THEIR STORE TO CONTACT ME. ITS BEEN TWO WEEKS, AND I HAVE HEARD NOTHING FROM ANYONE, VERY POOR SERVICE. I WILL BE SPREADING THE WORD AROUND ABOUT MY EXPERIENCE AT SEARS AND RECOMMEND TO ALL NOT TO GO THERE DUE TO THE LACK OF CUSTOMER SERVICE THEIR EMPLOYEES HAVE THERE **

Dennis Dec 31 2012 January 01 2013
THE WATER HEATER FIASCO
Let me get this out of the way first since this is the same questions asked over and over and over again every time I call any of your representatives. I guess you guys have not heard of linking information across your systems.
NAME: Dennis (son of customer)
PHONE: (xxx) xxx-xxxx
NAME of CUSTOMER: Doretta
PHONE: (xxx) xxx-xxxx
ADDRESS: xxxxxxxxxxxx, IN
PROBLEM: Water Heater replacement

OK, now let’s get to the fun stuff.
On Christmas Day (2012), my mothers’ water heater developed a leak. She called me and like the good son I am, I came to her house to see what had happened. I found that the water heater tank was leaking. Knowing that probably no one would be able to look at this on Christmas day, I decided to wait until the next day to make a call to the Sears Warranty Center.
So, here is where the fun REALLY begins.
I had to work that day so I called the number on the information I had (1-800-469-4663) and was told that someone would be there to assess it later. And yes, James (812-201-7485) called me and I took time off work to meet him at my mothers. He found out that I was not lying and it truly needed replaced. He called whoever he needed to call and told me they should be calling me any minute to schedule an appointment and before he got out the door, they were calling. The lady on the other end of my phone told me that they do not have the Power Miser 12 in stock (which, by the way, we found out later that there WAS a Power Miser 12 at the Terre Haute Sears store) but if we would take the lesser model the Power Miser 9 it could be installed the next day. Since my mother is 83 years old, we agreed to this so she could have hot water ASAP. The next day, I waited for my Moms phone call letting me know that the installers were there so I could once again leave work and be there at her house. By the afternoon when she hadn’t heard from anyone I once again got on the phone and SURPRISE, no one knew of this installation. Now I am told to call someone else, which I did, and he (Josh 1-800-469-4663) told me they could not help her until Jan 2nd. How this could go from Dec 27 to Jan 2nd is beyond me but I finally accepted the only real choice I had. Now, later that day, she got a call from someone to see if they could install the unit the next day, Dec 28th between 8 and noon but it was going to cost her $125 for the upgrade. UPGRADE? WHAT UPGRADE? She had the gentleman call me at which time I asked this question but he wasn’t sure what it was either so he said he would check on it and get back with me. Of course, NO Call back was made. So I called the local store (812-231-5700) the same number this gentleman called me from, and eventually spoke to Sarah. She apologized for all my trouble and promised me that the water heater would be installed tomorrow between 1 and 5. I asked her “Are you sure?” and she said YES.
Since the last word I got was it was going to be installed between 1 and 5 now on Friday DEC 28th, I made arrangements to be at my mom’s for the third time to await the elusive water heater, and by the way, I do not live in the same town as her. Well about 10 minutes till 1 the “MAN” called me from the Sears store in Terre Haute and once again mentioned the “UPGRADE”. After going through this again, we think we figured out what this was. Someone thought she wanted a 55 gal heater instead of a 40 gal one. Don’t have any idea where that came from but he and I decided that that was just a mistake and he would check into it and get back with me. Again, no call back was made so I once again hit the phone for answers. I called the local store and got pushed around to other places then I called the 800 number again but only got the same answer I already had. “Scheduled to be installed today between 1 and 5”.
With all my phone calls, I guess somehow the man who inspected the water heater initially got a call to check the water heater. When he showed up, he did not know why he was back again. Once I told him what was happening, he gave me two other numbers to call. One being the actual company that was supposed to install the new unit and the other being the Resolution Hotline (1-888-236-1885). When I called the company that was supposed to install the unit, they said they had just received the FAX minutes ago so there was no way they could do it now. By now it was 4 o’clock. So, I called that HOTLINE number and your Rep shuffled me off to a Service Installation Rep (David 1-800-326-8738 ext. 56916) who let me know it is scheduled to be done by 5. I asked him who was doing the work and he told me. When I told him I just spoke with them and they just got the order and would not be able to do it until Monday (12-31) he told me there was nothing he could do.
Now it is Dec 31st and my mother has been without hot water since Christmas morning and has been promised it would be replaced the next day then the next morning then the next afternoon and FINALLY as promised by Contractor NOT Sears personnel, they arrived to install the new hot water heater. She now has hot water again.
I don’t know where this whole thing got so far out of hand, but I would think that your company would make great effort to fix this problem for future patrons. Being a senior citizen as my mother is, it was quite common that when buying large items for her home Sears came to mind. Many of the items in her home have had or do currently have you warranties. This experience has left me telling my story over and over to other’s that may listen. It’s a sad day when such a reputable Company as Sears does not have reliable or knowledgeable staff that has seemly allowed this to get so far out of hand.
I for one will certainly think twice before making any future purchases from Sears and especially never with your “Extended Warranties”.

Sincerely







Victor Kast January 11 2013
SEARS DAYS ARE NUMBERED

I purchased several service agreements. I cannot get through to schedule an app. When I do, they hang up the phone. Finally, when they give an appointment, they just ignore and do not show up. Hard to believe this dispicable cust. serv. Thier days are numbered. I will NEVER do business with Sears again. Victor Kast

Jose January 16 2013
I am a soldier in the US ARMY active duty. I purchased a bed for my 8 month pregnant wife. It was sceduled to be delivered on tuesday. I requested the day off and stayed all day waiting. I called the 1-888-346-5331 cust service number. Spoke to a rep. The rep told me we could not get our furniture untill Friday. I explained to him my wife was 8 months pregnant and sleeping on the floor. He sugested we purchase a air matress of rent a hotel. I asked to speak to a manager and he replied none was available. The next day i received a call from a rep. My furniture was at the warehouse and we had to go pick it up myself. I will never purchase anything from sears ever again.

Cindy January 24, 2013 January 24 2013
What a nightmare!!! I did an on-line purchase for my husband's Christmas gift. Ordered 3 foam mats to use in his work shop. These items were not available in the store locations. Well, I received one! Waited for the other two mats for several days but nothing arrived. My daughter contacted the customer service and was told they had them at the Sears closest to us, so she called the store and was told that they would hold two for her but she needed to pay for them over the phone. She did this and stopped at the store after work. No one greeted her and the assistant manager in the department walked away from her while she was explaining why she was there. She was livid!! She then proceeded to go to her car to calm down and call customer service. She was refunded her money and was told that so was mine. All this transpired on Dec. 17, 2012. I have yet to receive my refund after contacting customer service five times!! At the present moment I am on hold with the corporate office and have been for 30 minutes! This company doesn't want to rectify this situation. It just takes your money and keeps it even though there is a complaint. Won't shop at Sear's again. They don't have anything I can't live without!!!!!!!!!!!!

Patricia A Postell January 30 2013
Appt schedule for sears on January 29th between 1p and 5p.service was washer.At home all day.The front door was open because the weather was beautiful.Didn't hear from Sears and now it's 4:41P.I Decided to call to see what was going on.I was told the serviceman was running a little late.After some time i called again.I was told he came out to my house and no one answered.Why would i call at 4:41p knowing I was the next customer and leave.The serviceman never showed up because again my front door was open. Sears should not have employees working for them that's not truthful about something like this.I wasted time from work due to this matter and was very very upset with the lie he told.I will not spend another day from work so I requested another appt maybe on the weekend.Next available Feb 9th.This is not fair to me.sears warranty phone # is 1-800-469-4663

Pam Smith 2-11-13 February 11 2013
Wow, I'm not the only one who has problems with sears that don't get corrected! My saga syarted with a faulty HVAC system installed by sears in 2009. Tons of service calls and bought the protection plan HAHA! Only one protected is sears! Qualified for total replacement in 2010, never got it, spent weeks with no heat etc, they DON'T CARE!! Again have major problem waited for a month for part and repair by a tech who had to keep msking phone calls because he didn't know what to do what a laugh, called customer resolution, customer this-that just kept getting pushed from one person and dept. to the next. My home has been running on solid electric heat because of the problem,I asked if Sears was going to help pay my electric bill since it was their fault I had to wait weeks for repair of course they said no (what a surprise!) Well just got electric bill and what is normally around $250 - $300 is a $650 bill thank you Sears! Think I'm going to plan a trip to IL and visit the President of Sears maybe then he'll realize what a shoddy corp. he has, but then again he won't care, he gets the big bucks either way. And people wonder why Sears is slowly going out of business, I'll dance in the streets the day it happens, and I'm doing my part I tell EVERYONE not to buy ANYTHING from Sears or their affiliates.

Amanda 2/17/13 February 18 2013
Kenmore Elite Washing Machine is on a recall. Have cheduled 4 different times for the repairman to come. Each scheduled date was on a Saturday. They tell you sometime 8am to 5pm therefore you have to reserve the whole day for that. First Sat. after no show by 12 noon I called to confirm that the repairman would indeed come that day. They reassured me that they would and at 3pm was told that repairman didn't have the tool to do the repair. Rescheduled for the next Sat. Again no show, was told that the repairman did not have the right tool and I would have to reschedule. Third time, no show and no explanation and could you believe the 4th Saturday out of 6 Saturdays that I have to sit at home waiting for a repair person, and received a call saying that the repairman did not have the tool. I just lost it and asked the caller who her employer was and she told me that she could not give me that information and then asked who her manager was and she refused to tell me and hung up on me. What do you do? No one seems to care about your time and the flimsy excuse of not having the tool just doesn't cut it with me. I would like to stage an all out internet announcement about thier poor service, but plan to give them one more chance.

Michael March 06 2013
I too have an extended warranty on my home heat pump. Sears has schedules two appointment times now and no one has showed or called. Have called several times to route scheduler who says sorry. Thats it, I'm sitting here now waiting for the third appointment and hoping someone will show. DO NOT EVER BUY AN EXTENDED WARRANTY FROM SEARS. THEY TAKE YOUR MONEY AND PROVIDE NO SERVICE. This experience has been horrendous. I wish I knew the contact info of SOMEONE AT SEARS WHO CARES ABOUT THE CUSTOMER! Ha!

Veronica April 02 2013
We bought both washer & dryer Nov. 20, 2013 and on 3-20-13 the washer fuded my house! called SEARS and was told that the earliest that a tex. can come out was 4-1-13. He came and told us that the pump broke and that he can order the part but it would take 10 days for the part and called when it arrived and set up another appoitment for them to come and install we or we can go to nearest SEARS and get a new one? Well 3 1/3 hrs later get told that machin needs to be serviced 3 time before they can replace?? VERY UPSET SEARS DOES NOT HAVE OUR BEST INTEREST AS COUSTOMERS THEY ARE JUST VERY QUIKE AT TAKING OUR MONEY? FOUND OUT THAT WHEN YOU PURCHAS A WASHER IT LEAVES MANUF. WITH ALL PARTS BUT WHEN YOU PURCHASE FROM STORE THEY MAKE YOU PAY FOR PARTS THAT WERE ORIGINALY THERE BEFORE LEAVING MANUFACTURE WHAT A RIP OFF..

Chris DeBrosky April 07 2013
went into the sears tool section today in salem nh. to purchase a wrench set that was on sale, was also going to purchase a new truck tool box, asked a sales associate where the auto parts section was and he directed me to it as i was holding the wrench set, now i was not familar with this sears i went to goto the automotive section of the store wich is located some 50ft from the entrance i wasd parked at and got arrested for shoplifting now never did the thought cross my mind nor did the sales associate tell me i had to pay for the wrenches before i went to automotive were i would have paid for the wrenches and bought a 300 to 400$ truck box, but insted had to pay 40$ bail have a court date of june 3rd 2013 will have this mark my record where as my record is clean lost a very important account for work because of my time that was wasted by loss pervention all wich could have been avoided if the sales associate had informed me i had to pay for the wrenches befor i went to the automotive section, loss pervention even confirmed the sales associate told me how to get to automotive, very upset of how i was treated, very upset of losing the customer i was working with and the time and money that i lost, needless to say the 10,ooo or so dollars a year my family and business spends at sears will not be happening as of today, thanks alot sales associate that miss informed me and loss pervention for not seeing the differance of a criminal and a paying customer that was not familar with how salem nh sears is set up

SANDRA LAMONS April 16 2013
I RECENTLY HAD PHOTOS TAKEN AT SEARS PROTRAITS AND I HAVE TRIED ON NUMEROUS OCCASIONS TO GET IN TOUCH WITH THEM - EMAILING AND HOLDING ON PHONE FOR AN HOUR AT A TIME.
I STILL DO NOT HAVE MY 16 X 20 I ORDERED AND PAID FOR AND THEY SOLD ME A SUPER SAVER CARD AND IN TWO WEEKS YOU ARE CLOSED -- WHAT A SCAM????? CAN YOU HELP ME... I WOULD LIKE SOME ANSWERS AND MY 16 X 20 -- HAVE NO IDEA WHY IT WAS NOT INCLUDED IN MY ORDER AND NOBODY TO ASK

reggie baldwin April 28 2013
just bought a washer/dryer set at sears.
wow what a joke.
so hears what im going to do SHAME SEARS (how)
placing a written large card board notice on each side
of my truck will drive to the sears parking lot andpark it by
the front door for all of sears coustmers to see.
i recomend people think outside the box when dealing with sears

misty price May 10 2013
In march my daughter had pic taking and was told two weeks later the portrait studios were closing.have called so many times and was told each time they would be here by so and so date.i have not got my pics yet..sears is a joke. why would u lie. now you tell us it will be by the end of this month. may.. this started in march. what is goin on?give us our pictures!!!!!!!!!!!

Steven Hannah June 02 2013
just got out of thehospital after 7 1/2 months and found out that my daughter missed a couple payments with sears credit ! so I sent a $10,000 dollar payment which not only caught me up but also paid off 3/4s of the balance , I needed a very large fridge for my med supplies so I was taken to sears by a friend to purchase a new one , I allowed the salesman to talk me into using my sears card for the purchase to save $90 of the price ,now mind you I had an available balance of appx $11,000 and the fridge cost $2500 ,I was going to pay the acct off in full as soon as delivery was made but to my suprise I recieved a letter today stating my acct had been closed by sears , so I called to cancel the purchase and delivery of the fridge ,I was placed on hold TWICE and then disconnected TWICE after a total of 1 HOUR AND 9 MINUTES OF BEING ON HOLD , so I called ti sears credit card services # and was rudely told that they could absolutely NOTHING that I needed to call the store , I patiently explained 3 times that there was a problem in the phone system and the was directed to physically go tohe store (which is very difficult due to my hopefully temporary imobility issues , so now an hour and 18 minutes have been wasted and nothing even remotly close to cancelling the purchase and delivery has occured !I now will give my friend the funds to purchase a fridge for me elsewhere and wish upon a star that sears will not attempt delivery and refund ALL funds associated with the purchase of the fridge and the reason to wish upon a star is that I will probably get the same or better results that way than I did with my 3 phone calls to sears and sears credit services , sears has turned out to be a joke and I hope others who are handicapped do not go through the same problems as I with sears , and as far as my credit is I had no problems ordering and purchasing a new vehicle to suit my new physical needs

Darlene Fishel June 15 2013
HAVING LEARNED THAT YOU STOPPED SELLING THE BIONIC WRENCH AND ARE NOW SELLING A KNOCK OFF NOT MADE IN AMERICA, I WILL NEVER BUY ANOTHER SEARS PRODUCT AGAIN. YOU ARE A TRAITOR TO YOUR OWN COUNTRY AS YOU TAKE JOBS AWAY FROM AMERICAN CITIZENS YET EXPECT THEM TO BUY YOUR GOODS

Lynn Colomello October 15 2013
On August 13, 2012 I signed contracts for Sears Home Improvement, Albany, NY to redo 2 small bathrooms and one small kitchen.
It is now October 15, 2013 and I have one bathroom finished (thanks only to the installer, not Sears itself), the other bathroom partially done, nothing done to kitchen. My small home is full of tile, supplies, etc., and has been since 2012.
I have lived with mistakes, wrong orders, lies, cancelled dates, and any other problem that could possibly come up. It has now been 1 year and 2 months. Literally everything that Sears itself got involved with was a mistake. Several things were wrongly ordered 2 or 3 times, thus wasting months.
I have tried contacting anyone whose phone number I could find online, all the way to the Executive Customer Service offices. They all promise to get it solved, yet here I sit with my house a mess; no one showing up to work. Nothing I do seems to work. These people obviously do NOT care about customers.
As a last resort, Sears is definitely in breech of contract and I find I must seek legal help. And there we go again -- expenses I should NOT have to incur if this company cared about their customers.
I have also documented everything that has happened since August 2012, and it fills 9 single-spaced pages of typing. This is just wrong, immoral and should be illegal!!

Margareth Wlodarski June 21 2014
The labyrinth of service contract customer service is impossible Over a month of trying to have some one come and service a
Kenmore dehumidifier is beyond me Can someone help me PLEASE. I can be reached at 201-489-9730. Thank You in advance

Laura De La Cruz July 08 2014
I live in Merced, Ca. I do alot of shopping at Sears. On 6/29/14 I ordered a king mattress set along with the bed frame with head & foot boards. The sales clerk tried to get the bed frame delivered to my home as well as the mattresses. She tired multiple times but was not able. My pick up date was 7/3/14. I went to pick them up on 7/5/14 and the was no record of them being ordered to be picked up. The mattresses were to be delivered 7/7/14 between 2-4pm. That didnt happen either. After calling and speaking to multiple people I got no where, so I canceled the orders. Thats a sad way to do business

Robert harps July 12 2014
Sears outlet store does not stand behind Craftsman lifetime warranty on tools. Called Customer Service who transferred me to Craftsman - was told the specific tool is in fact guaranteed for life and a replacement should be done. Please notify your Summerfield, Florida store to honor the Craftsman Lifetime Warranty. Long time Sears Customer, no more. Very embarrassing trying to return a justified tool and all we got was a sarcastic laughing manager.

ma2kitty@yahoo.com July 14 2014
Help Please case 25682776 Tomorrow will be the 14th Sears has said as they have several different
times my mower deck will arrive, I do not believe it will again because
I have caught you lying to me to many times or shall we say using very
deceiving terms in words about anything to do with my order. My wife and
I have been given one week this monday to friday to cut our lawn or hma
will step in and hit us with a thousand dollar fine this week and it
will go up a thousand dollars each week until it reaches five then its
moving time. Thanks sears for your product your concern and care and how
sorry you are for any inconvenience you have put my family thru. Never
ever have we been treated this way by anyone even bad customers are
treated better than we are. IS THIS BECAUSE WE ARE WHITE, what have we
done to deserve this type of conduct from sears. I spent a couple of
thousand of dollars on a lawn tractor this has latch on blades, good
idea bad set up IT DONT WORK SAFELY, mine thru a blade almost twenty
feet. this was our only fault, we trusted and bought this tractor from
sears and for this we are being bullied lied to and constantly being
told one by one person saying there honest and the another by someone
else saying they are. then the same thing happens when called on it. oh
its just a miss understanding and we will take your order now and add
another two weeks for arrival or like last email i got from you guys
saying this



Sears Parts Direct - Customer Support
To Me

Today at 11:18 AM
Dear Mr. Sparks,

We regret that this incident has had a negative impact on you. Please be

assured that we are continuously motivated to provide our customers
with
great customer service on ever contact. Mr. Sparks, the manufacture is
closed today, Sunday July 13, 2014. I will contact you July 14, 2014,
after I contact our vendor for more details on your order. I apologize
for any inconvenience this may create.

Please Note: The mower deck is made to order.

Reply, Reply All or Forward | More
Me
To Sears Webmaster
Today at 10:11 PM
Thats great now I still demand sears not only a formal apology but to compensate my family with the best and biggest tractor they have. no body should ever have to go thru what we have. MAKE THIS RIGHT SEARS i was upset now im pissed Sears must comp me, and just for the record. your sending me thats if you do the very same faulty deck with latch on blades that have proven to be un safe and its just a matter when not if these latches fail. do you know what that means we start this all over again. send me bigger better safer tractor.

Janet July 23 2014
we just found out that someone is using my 70 year old brother social security number to get credit in your store I need help with this matter.

Laura.claunch@yahoo . Com July 31 2014
My case goes back to May 4 of 2014. This company is a joke and my over going
On four months still not fix. I have been giving the run around
I will never us Sears and tell every body the same. You have lost touch with you
Customer. So sad they have turned to corporate number
And not the valued customer. Done with SEARS. And everybody in the Memphis
Area I talk to!!!! Take notice you will fall if you contuine this trend!!!!
No more SEARS and there under company. Lost a truly loyal customer but what
Do you care sears. By the way August is already booked by July 31!!!!

LIsbeth Mata August 12 2014
we have had our washer down for 4 weeks now. We have had multiple visits by a technician and the washer is still down. We have warranty and still no problem solved. The technician was suppose to arrive 3 days ago and no show. This is the worst experience! we have been washing our clothes by hand and have blisters all over our hands. We deserve a brand new washer instead of waiting on technicians that have no idea what they are doing. Sears is an international company and they can not manage to just give us a washer that works. They were suppose to call us no later than today and we did not receive anything. Me and my family would appreciate a response from someone or we will just buy a washer from another company. Thank you

donald swanson August 13 2014
have to pay for a part for my sears Kenmore elite dishwasher that stated that under warranty the parts are free. since the junky plastic wheels are defective. doubt that we will ever use sears again. 1-814-764-3222 my kitchen aid lasted for 13 years without anything going bad. you have just lost a very valuable customer!!!!!

Doris Reynolds September 08 2014
Called Sears Corporate office seeking the fax # of the executive office. The person answering the phone told me I needed to get that info from the exec then hung up on me.

Way to go Sears.

Elizabeth Briggs September 15 2014
I purchased an $1800 treadmill from your local store in Visalia on Saturday, 13 September. The delivery date did not show up until Maria printed the receipt. She told me to call 800-349-4358 on Monday to change the date. After speaking with the supervisor at that number Jo-Jo (784610) at 12:31pm -I was advised to call corporate because I did not except their idea to have a huge treadmill left on our doorstep or call UPS. I then called corporate and spoke with Tony (Antonio) supervisor ID 400634. After speaking with him I am now writing this letter. Not only was Tony condescending to me -he told me the only way to follow complaint was to write a letter there was no one to talk to. I look forward to hearing from you to resolve this matter.

I shop at Sears because of how you treat our Vets, which I am one USMC LCpl. But if this is the kind of service I am going to receive. I will no longer shop there & suggest to others to do the same. I am requesting for someone with authority to contact me at 407-312-9268 to resolve this matter immediately. It is beyond conceivable the attitude I have received two change a simple delivery date

Jane Rhodes November 29 2014
My refrigerator went out around November the 13th. They ordered parts for it and were suppose to come back the 29th to fix. Today they called and said tech was sick and would be the 11th of December before it can be fixed. REALLY, what kind of business are you trying to run? At this rate you will not have any business. This piece of crap refrigerator has been worked on more than some actors in Hollywood faces and continues to give me grief. I have kept the extended warranty because of always having trouble, but let me tell you no more. I will not buy or have anything else to do with sears after warranty expires.Thanksgiving no refrigerator and it looks like I might not have one for Christmas. I will complain to anyone who will listen about your terrible service. Think I might even take an ad out in the newspaper.

Dena Thomas March 25 2015
After 25+ years of buying appliances/lawn care goods and shopping at Sears unfortunately will never be back due to continue bad customer service. Most my other family members feel this way also, its sad to see such a icon slowly go down. With Nebraska Mart opening in Dallas that will be my new home.

I called store to check on lawn trimmer on sale, and they told me that had it, etc.. got there and lady told me C/S on phone lies and tells people they are in the store but are not and do it all the time and she could not help me or with price since it was not her. Very sad. I took off 1 1/2 of my daytime to go get and left and went to Home Depot. Got credit card 12 years ago when I purchased my home to just use for Sears, but will be canceling that and also ALL my emails from Sears. Done with the terrible service.

Sorry, never have written to company before, but just felt I had to on this one, for my and many family/friends who have been saying how bad Sears is now.

Dena Thomas
dlooper@sbcglobal.net

ps, can you please help to remove my name form Sears emails.


Casey Ackerman May 05 2015
To whom it may concern:
I am writing this letter in regards to the difficult experience I am having at your Chico ca store. I believe the Store number is 2048. I regret that this situation has escalated to this point because it could have clearly been taken care of at the Chico store and or at Customer relations, I think that is name of department that the Agreement protection department referred me to. At this point I would like to end my relation with Sears on this transaction and get a refund on both the product purchased and the agreement I purchased with it on March 13, 2013. In reading this letter take into considerations I am taking care of a disabled mother 24/7 ,live out of town, have spent approximately ten hours and I cannot count how many phone calls trying to resolve this, at no compensation and that I am also not been feeling good.
I live out of town and it is very difficult for me to go into the store and deal with the Store in person, which would not have changed anything. I take care of a disabled mother and I myself have been ill. I have been into this store many times regarding this product since I bought it and the same thing occurs, no one cares about customers, customer relations or common compassion for people. I was initially lied to when I purchased this lawn mower and it has been a struggle for me which has led downhill since. I was told that when I purchased the agreement that if I had any issues with Mower I could bring it in to store and exchange it. Therefore, I bought the agreement and found it to be a fraudulent statement when I came in the first time to store to have issue fixed. I had purchased previous agreements and they did to exchange at store when it went product went bad.
Since the first time I took that lawn mower in, which was sometime late in 2014, I cannot find exact date; I have been lied to and had horrible service. I called before I went in and cannot remember details exactly at this point, I was pretty ill most of 2014, but bottom line was that I went to store to find about how to get mower worked on and was given no customer service, instead was given shaft. I had to deal with a clerk that lied to me on phone and when I went into store he lied again.
What I found out by watching what was going on before me was this clerk had little or no training. Which I can understand if he had issues taking care of customer. What I could not understand why there were three or four other clerks in department that just watched and did nothing to assist this clerk. I was sick at time and was difficult for me to even come to store let alone have to be there for over half an hour trying to drop off lawnmower. This is also when I found out that clerk lied to sell agreement but lying, I am to later discover, is common throughout the whole store.
I finally was able to drop off the lawnmower after an extended time of trying to get assisted, even when they were aware I was sick. The way I finally was able to drop off and use agreement is the clerk had to go to back and talk to Zachery, head clerk in warehouse. Zachery, when we finally got there was able to pull up the agreement and take care of transaction within minutes, but this was after I was unnecessarily there for an extended time. I was very frustrated at this time and when I got home I called back a talked to manager, I believe is same one there now, who is I believe was Will. At that time all he said was he would talk to clerks which from his action this time and clerks actions I highly doubt that he had any discussion with anyone. I finally got lawnmower back after delay and was able to use it, but it never worked properly.
I was frustrated at the performance of this lawnmower since getting it back until finally I could not deal with it not performing. Mostly it would not start without lot of effort and when running it would fade in and out until finally would not start. This was not what I paid to have with my purchase. I dreaded to have to take Mower back in but was forced to do so and first call there I immediate started having issues. I called there and clerk lied to me again on phone and said they could not look up information on agreement because it was purged after six months or year and so he referred me out to another department to get information on how to get lawnmower serviced, which he could have called Zachery in the back who deals with these things all the time. When I called the department referred to they told me what I already knew. That clerk was not doing his job. He was able to look up information like they did. I was told coverage area of agreement again and was also told that I was to be reimbursed for if there was a delay in getting mower back, because there was one the last time. I thought this provided little less of blow for trouble I was having, so I had someone come mow lawn during time mower was out. Which now I have learned that, whether true or untrue, I am not being reimbursed for having lawn mower for time I am without it. Surprise, surprise another lie and the lies build. I called the manager at this time and told him I was getting repeat bad service like before and he did not seem to mind. Seems he is used to putting customers off. He told me it would be back in short amount of time, no more then two weeks. He did not suggest any resolution nor was there any compassion given either regarding my concern after treatment by clerks. This made me rethink about any more purchases at Chico store.
I took in the mower to the store and was told to take it to back warehouse and they would take care of it there. At no time was I told by Will the manager, the person I called that could not find agreement and told I was bring in mower, to take it there. If I had, I could have had a lot easier drop off at back .I had to unload by myself and wheel it through the store. When the clerk told me to go to the back, he never even offered to show me the way. He told me directions and I followed them. Then he comes up running behind me and told me, rudely that I was not to go through warehouse but to go all the way through store to back, but by his directions it took me to route I took. I did not care to be dressed down by clerk in a rude manner when he in the first place should have helped me more and escorted me to the back instead of giving wrong directions and then addressing it way he did.
I finally get to back warehouse where I encountered Zachery again and he took mower to get shipped out. When completed paper work he told me I would not have delay like last time since they are going with local vendor to repair mowers and it was going there on Monday . I dropped it off on April 11, 2015. This is where this transaction went south and more lies were given. After approximately ten days I called in and asked where lawn mower was. I was informed that they had problem with vendor and had to take to all repairs to Sacramento to get repaired. I read on top of receipt that if there was delay I was to be notified and also clerk was to give me correct delivery date. None of this has occurred to this date.
I gave it a week and called back to Zachery and asked about my mower. He said now there was issues in Sacramento in getting mower fixed, notice I was one calling up when I was promised to have call follow up by Zachery, that he was going to go to Sacramento and get mower back with other products to that was not being taken care of. He stated he would call me when he got back from Sacramento, this was morning on day he went down, to tell me what was going on with Mower. I at this time told him if it was not fixed I wanted to find out about getting it replaced and he said he would see what he could do because he seem to understand that I was unnecessarily being put through a delay. I did not receive call back from Zachery that day and I called later in afternoon and left message, they said he was busy and would get back to me that day. Never did receive phone call back. I called later that day and left message because he left by this time. I called the next day to talk to Zachery because I was going to be in Chico, because I live out of town and round trip to store is fifty miles, and would like to come by store and find out about lawn mower status Again was told he was busy and he would call back. I did not receive call back and waited in Chico for several hours waiting for call, I did not go by store because I figured I would not get anywhere if he was not getting back to me by phone.
I finally left town frustrated and but before I left I called and left message to have him call me the next day. I did not receive call again. I called and was told he was at lunch and he would get message and call me back. The person answering phone said he seen my message on board already and would remind Zachery again. Again no phone calls back. When I called back I was told Zachery went home and he was just supposed to get back from lunch at that time. That did not sit well with me. I called in again the next day and was told that Zachery was off for two days and I left another message to have him call. At this point I decided to try and resolve this by another option, again lies were told and my frustration grew.
I called customer service on agreement again and told them what was going on. They would open case and start from there. I was also referred to department that dealt in escalating orders. I gave them my information and told them story. I never got any calls back from these departments. I called again on Sunday and wanted to find out why, no one could tell me. I am at this point very frustrated and low on patience.
I understand having delays, but I do not understand avoidance and lies like I was receiving. At this time I wanted to file complaint. In the request for a complaint I was told it would be sent to Will’s Boss, I believe he is a District Manager whose name is John. I was told he would get back to me. I requested that in complaint that was being sent I wanted it noted that I did not want to deal with Will , the Store Manager at this point, the person on phone assured me John , Will’s boss would be calling. Not two hours after call I get message I specifically asked not to get. A message from Will saying he herd I was trying to get a hold of him to call back, I was not trying to get a hold of him. If wanted to waste my time and deal with Will again all I had to do is call the store. I did not have to go to extent I did to contact him. I wanted to talk to John. I called the Store requesting to get District Managers number or email and was told they could not give this out only connect me to them. I said fine but I did not want to talk to Will. I wanted district manager. I was put on hold for about five to ten minutes and I gave up that option hand hung up. I was then left a message by Will again soon after me hanging up from being put on hold. Again another lie, the clerk never intended to connect me the District Managers number but lied and set me up with Will, who I did not want to nor do I want to talk again to, regarding this matter.
I called again to customer service on agreement and wanted to find out options. At this time I was informed that Lawnmower was in New Mexico being repaired. Prior calls they could not even find it when looking. Again let’s refer to Service Agreement where it states any known delay I was to be informed and clerk was also supposed check on correct return date. This had not occurred and therefore I figured this breached contract as well as action by stores failure to satisfactorily take care of my lawnmower being repaired or replaced. I wanted to resolve this misery and requested options. I was then given this corporate email to send letter in hopes of getting resolution.
At this point for a resolution I want total refund on mower and agreement and I would also like the reimbursement that I was promised and am out of pocket on for having lawn being mowed. I am sorry that Sears in Chico is under such BAD Management. I imagine there are a lot of people relying on their jobs there and due to lack of leadership there are probably a lot of jobs being lost, at no fault of the employee.
Sears in Chico has been one of my favorite stores to go to. I have been involved in retail and have never seen so much incompetence from clerks and the manager still in place. Anyone can go to the Store and see and receive that standard treatment now. It’s like the customers do not exist and clerks are there to visit each other. During this whole time and many phone calls to Chico store, not once was I offered to get my problem sent to Department Manager or Store Manager for assistance. It was just pawned off to Zachery and I know that he is not only one in store I could have dealt with. Even if he was my messages keep being taken and no one wants to resolve issue. I did not appreciate sneaky clerk who did not give me to district manager either, but instead contacted Will, so that I could have resolved this without taking this step.
Due to the experience I have had in dealing with this issue. Can further communications be in writing so that I can hold accountable for decisions made from this point on. This issue has been causing me a lot of distress and I do not want to get any sicker than I am in trying to resolve this matter. Again at this point , you have lawn mower in your possession , I want to total refund for original transaction of lawn mower and service agreement and I would like honored what I was originally told about compensation for having lawn being mowed. I do not want to deal with the Chico store manager, Will. I consider it against my better health do deal with an incompetent, non-compassionate, non-caring individual Store Manager.

Transaction information
Transaction3/10/13 at store 2048 Chico Ca. Lawnmower and Service Agreement.
Account Casey B Ackerman, Phone 530-882-4428, Address Po Box 33, Richvale, Ca 95974

Casey Ackerman May 05 2015
To whom it may concern:
I am writing this letter in regards to the difficult experience I am having at your Chico ca store. I believe the Store number is 2048. I regret that this situation has escalated to this point because it could have clearly been taken care of at the Chico store and or at Customer relations, I think that is name of department that the Agreement protection department referred me to. At this point I would like to end my relation with Sears on this transaction and get a refund on both the product purchased and the agreement I purchased with it on March 13, 2013. In reading this letter take into considerations I am taking care of a disabled mother 24/7 ,live out of town, have spent approximately ten hours and I cannot count how many phone calls trying to resolve this, at no compensation and that I am also not been feeling good.
I live out of town and it is very difficult for me to go into the store and deal with the Store in person, which would not have changed anything. I take care of a disabled mother and I myself have been ill. I have been into this store many times regarding this product since I bought it and the same thing occurs, no one cares about customers, customer relations or common compassion for people. I was initially lied to when I purchased this lawn mower and it has been a struggle for me which has led downhill since. I was told that when I purchased the agreement that if I had any issues with Mower I could bring it in to store and exchange it. Therefore, I bought the agreement and found it to be a fraudulent statement when I came in the first time to store to have issue fixed. I had purchased previous agreements and they did to exchange at store when it went product went bad.
Since the first time I took that lawn mower in, which was sometime late in 2014, I cannot find exact date; I have been lied to and had horrible service. I called before I went in and cannot remember details exactly at this point, I was pretty ill most of 2014, but bottom line was that I went to store to find about how to get mower worked on and was given no customer service, instead was given shaft. I had to deal with a clerk that lied to me on phone and when I went into store he lied again.
What I found out by watching what was going on before me was this clerk had little or no training. Which I can understand if he had issues taking care of customer. What I could not understand why there were three or four other clerks in department that just watched and did nothing to assist this clerk. I was sick at time and was difficult for me to even come to store let alone have to be there for over half an hour trying to drop off lawnmower. This is also when I found out that clerk lied to sell agreement but lying, I am to later discover, is common throughout the whole store.
I finally was able to drop off the lawnmower after an extended time of trying to get assisted, even when they were aware I was sick. The way I finally was able to drop off and use agreement is the clerk had to go to back and talk to Zachery, head clerk in warehouse. Zachery, when we finally got there was able to pull up the agreement and take care of transaction within minutes, but this was after I was unnecessarily there for an extended time. I was very frustrated at this time and when I got home I called back a talked to manager, I believe is same one there now, who is I believe was Will. At that time all he said was he would talk to clerks which from his action this time and clerks actions I highly doubt that he had any discussion with anyone. I finally got lawnmower back after delay and was able to use it, but it never worked properly.
I was frustrated at the performance of this lawnmower since getting it back until finally I could not deal with it not performing. Mostly it would not start without lot of effort and when running it would fade in and out until finally would not start. This was not what I paid to have with my purchase. I dreaded to have to take Mower back in but was forced to do so and first call there I immediate started having issues. I called there and clerk lied to me again on phone and said they could not look up information on agreement because it was purged after six months or year and so he referred me out to another department to get information on how to get lawnmower serviced, which he could have called Zachery in the back who deals with these things all the time. When I called the department referred to they told me what I already knew. That clerk was not doing his job. He was able to look up information like they did. I was told coverage area of agreement again and was also told that I was to be reimbursed for if there was a delay in getting mower back, because there was one the last time. I thought this provided little less of blow for trouble I was having, so I had someone come mow lawn during time mower was out. Which now I have learned that, whether true or untrue, I am not being reimbursed for having lawn mower for time I am without it. Surprise, surprise another lie and the lies build. I called the manager at this time and told him I was getting repeat bad service like before and he did not seem to mind. Seems he is used to putting customers off. He told me it would be back in short amount of time, no more then two weeks. He did not suggest any resolution nor was there any compassion given either regarding my concern after treatment by clerks. This made me rethink about any more purchases at Chico store.
I took in the mower to the store and was told to take it to back warehouse and they would take care of it there. At no time was I told by Will the manager, the person I called that could not find agreement and told I was bring in mower, to take it there. If I had, I could have had a lot easier drop off at back .I had to unload by myself and wheel it through the store. When the clerk told me to go to the back, he never even offered to show me the way. He told me directions and I followed them. Then he comes up running behind me and told me, rudely that I was not to go through warehouse but to go all the way through store to back, but by his directions it took me to route I took. I did not care to be dressed down by clerk in a rude manner when he in the first place should have helped me more and escorted me to the back instead of giving wrong directions and then addressing it way he did.
I finally get to back warehouse where I encountered Zachery again and he took mower to get shipped out. When completed paper work he told me I would not have delay like last time since they are going with local vendor to repair mowers and it was going there on Monday . I dropped it off on April 11, 2015. This is where this transaction went south and more lies were given. After approximately ten days I called in and asked where lawn mower was. I was informed that they had problem with vendor and had to take to all repairs to Sacramento to get repaired. I read on top of receipt that if there was delay I was to be notified and also clerk was to give me correct delivery date. None of this has occurred to this date.
I gave it a week and called back to Zachery and asked about my mower. He said now there was issues in Sacramento in getting mower fixed, notice I was one calling up when I was promised to have call follow up by Zachery, that he was going to go to Sacramento and get mower back with other products to that was not being taken care of. He stated he would call me when he got back from Sacramento, this was morning on day he went down, to tell me what was going on with Mower. I at this time told him if it was not fixed I wanted to find out about getting it replaced and he said he would see what he could do because he seem to understand that I was unnecessarily being put through a delay. I did not receive call back from Zachery that day and I called later in afternoon and left message, they said he was busy and would get back to me that day. Never did receive phone call back. I called later that day and left message because he left by this time. I called the next day to talk to Zachery because I was going to be in Chico, because I live out of town and round trip to store is fifty miles, and would like to come by store and find out about lawn mower status Again was told he was busy and he would call back. I did not receive call back and waited in Chico for several hours waiting for call, I did not go by store because I figured I would not get anywhere if he was not getting back to me by phone.
I finally left town frustrated and but before I left I called and left message to have him call me the next day. I did not receive call again. I called and was told he was at lunch and he would get message and call me back. The person answering phone said he seen my message on board already and would remind Zachery again. Again no phone calls back. When I called back I was told Zachery went home and he was just supposed to get back from lunch at that time. That did not sit well with me. I called in again the next day and was told that Zachery was off for two days and I left another message to have him call. At this point I decided to try and resolve this by another option, again lies were told and my frustration grew.
I called customer service on agreement again and told them what was going on. They would open case and start from there. I was also referred to department that dealt in escalating orders. I gave them my information and told them story. I never got any calls back from these departments. I called again on Sunday and wanted to find out why, no one could tell me. I am at this point very frustrated and low on patience.
I understand having delays, but I do not understand avoidance and lies like I was receiving. At this time I wanted to file complaint. In the request for a complaint I was told it would be sent to Will’s Boss, I believe he is a District Manager whose name is John. I was told he would get back to me. I requested that in complaint that was being sent I wanted it noted that I did not want to deal with Will , the Store Manager at this point, the person on phone assured me John , Will’s boss would be calling. Not two hours after call I get message I specifically asked not to get. A message from Will saying he herd I was trying to get a hold of him to call back, I was not trying to get a hold of him. If wanted to waste my time and deal with Will again all I had to do is call the store. I did not have to go to extent I did to contact him. I wanted to talk to John. I called the Store requesting to get District Managers number or email and was told they could not give this out only connect me to them. I said fine but I did not want to talk to Will. I wanted district manager. I was put on hold for about five to ten minutes and I gave up that option hand hung up. I was then left a message by Will again soon after me hanging up from being put on hold. Again another lie, the clerk never intended to connect me the District Managers number but lied and set me up with Will, who I did not want to nor do I want to talk again to, regarding this matter.
I called again to customer service on agreement and wanted to find out options. At this time I was informed that Lawnmower was in New Mexico being repaired. Prior calls they could not even find it when looking. Again let’s refer to Service Agreement where it states any known delay I was to be informed and clerk was also supposed check on correct return date. This had not occurred and therefore I figured this breached contract as well as action by stores failure to satisfactorily take care of my lawnmower being repaired or replaced. I wanted to resolve this misery and requested options. I was then given this corporate email to send letter in hopes of getting resolution.
At this point for a resolution I want total refund on mower and agreement and I would also like the reimbursement that I was promised and am out of pocket on for having lawn being mowed. I am sorry that Sears in Chico is under such BAD Management. I imagine there are a lot of people relying on their jobs there and due to lack of leadership there are probably a lot of jobs being lost, at no fault of the employee.
Sears in Chico has been one of my favorite stores to go to. I have been involved in retail and have never seen so much incompetence from clerks and the manager still in place. Anyone can go to the Store and see and receive that standard treatment now. It’s like the customers do not exist and clerks are there to visit each other. During this whole time and many phone calls to Chico store, not once was I offered to get my problem sent to Department Manager or Store Manager for assistance. It was just pawned off to Zachery and I know that he is not only one in store I could have dealt with. Even if he was my messages keep being taken and no one wants to resolve issue. I did not appreciate sneaky clerk who did not give me to district manager either, but instead contacted Will, so that I could have resolved this without taking this step.
Due to the experience I have had in dealing with this issue. Can further communications be in writing so that I can hold accountable for decisions made from this point on. This issue has been causing me a lot of distress and I do not want to get any sicker than I am in trying to resolve this matter. Again at this point , you have lawn mower in your possession , I want to total refund for original transaction of lawn mower and service agreement and I would like honored what I was originally told about compensation for having lawn being mowed. I do not want to deal with the Chico store manager, Will. I consider it against my better health do deal with an incompetent, non-compassionate, non-caring individual Store Manager.

Transaction information
Transaction3/10/13 at store 2048 Chico Ca. Lawnmower and Service Agreement.
Account Casey B Ackerman, Phone 530-882-4428, Address Po Box 33, Richvale, Ca 95974

ELIZABETH CZARNIK May 26 2015
PURCHASED A KENMORE WASHER AND DRYER SET FROM THE SEARS SHOWROOM IN BRICK, NEW JERSEY 08723.
SEARS WAS KIND ENOUGH TO SEND ME AN E-MAIL ON MAY 22, 2015 CONGRATULATING ME ON MY PURCHASE AND INFROMING ME THAT THE DELIVERY WAS GOING TO BE SATURDAY, MAY 23, 2015. I CLICKED ON THE PICTURE OF THE WASHER THAT WAS IN THAT E-MAIL AND NOTICED IT WAS SELLING FOR ABOUT $325.00 LESS THAN WHAT I WAS CHARGED AT THE SHOWROOM. IT WAS EXPLAINED TO ME BY OUR SALESPERSON "MAGGIE" THAT WE WERE GETTING A GOOD DEAL BECAUSE WE WERE BUYING A CLOSE OUT ITEMS. IF THE CHEAPER PRICE ON THE INTERNET WAS GOOD WHILE SUPPLIES LAST I FEEL I SHOULD GET CREDIT FOR THE DIFFERENCE IN PRICE AS MY PURCHASE SHOULD HAVE COUNTED AS PART OF THE "SULLIES LAST". PLEASE ADVISE AS TO HOW SEARS WILL RECTIFY THIS E-MAIL! I BEIEVE IT IS NOT GOOD BUSINESS TO SELL A PERSON AN ITEM FOR ONE PRODUCT AND SEND THEM AN E-MAIL WITH ANOTHER PRICE THAT IS LESS!!!! MY EMAIL ADDRESS IS DIZZIMIZLIZZI@YAHOO.COM.

DENNIS BOILES June 11 2015
IN AUGUST 2013 I PURCHASED A WHIRLPOOL WTW5600XW3 WASHER AND DRYER SET. WE ARE NOW HAVING A FOUL ODOR FROM THE WASHER AND STAYING IN OUR CLOTHES. WE HAVE TRIED THE WASHER CLEANER AND PERFUMES RECOMMENDED BY THE SEARS STORE IN AZLE TX. WE HAVE CONTACTED THE WARRANTY PEOPLE WITHOUT ANY HELP. PLEASE HELP US. THE CLOTHES STINK AND HAVE TO BE WASHED SEVERAL TIMES TO GET THEM WHERE WE CAN EVEN WEAR THEM.

Scott Walker July 17 2015
I am sure you could care less about what I have to say based on the service you provide. It is never the less cathartic for me. I will never purchase anything from Sears ever again and will discourage everyone I can to avoid your business. You are a disgrace to the retail industry.

jean marshall October 07 2015
i BOUGHT A REFRIGERATOR IN 2013 . HAVING PROBLEMS WITH IT KEEPING COLD ENOUGH AND THE ICE MAKER IS NOT WORKING. i CALLED SEARS TOLL FREE NUMBER FOR REPAIR AND WAS TOLD THEY STOPPED SERVING OUR AREA IN VICTORIA TEXAS SINCE 2010> i AM UPSET BECAUSE IF THEY DID NOT SERVICE OUR ARE CLEARLY WHEN WE BOUGH OUR FRIG WHY WERE WE NOT TOLD ABOUT THIS !

steve olmeda October 10 2015
impossible to get our fridge icemaker fixed yes we were stupid for buying warranty over three hundred dollars.first they tell us they be out on 092315,then093015 then today 10/10/15 between 8/5 pm i get a call about 10:45 am that their tech is sick will have too make another appt when she couldnt say????.
they were going to send us a third party tech first two times and that couldnt even be done.so i spoke to manager at lakeshore mall at sears she also got the run around she asked why they were sending out a third party tech.this this person has been a customer for a long time and paid for warranty.she assured me they would be out today 10/10/15 so again all i got was bull shit.and im no longer a customer of appliances from Sears for sure...

Esef D November 09 2015
Good afternoon,
We have purchased Comforpedic Mattresses and base on 12/28/2014. Each base is a twin and mattress as well- put together they are to make one king bed. After the product was delivered the week after the promised delivery date (canceled due to product not finished on time) we have received the wrong bases. It was nothing like the ones we ordered. Went back to Sears and told them that, they have requested exchange of bases and we have waited about 4 months for that delivery. Each time delivery would be scheduled someone would call next day to cancel the delivery date and reschedule another one. So that again was going on for 4 months. Went to store again and they could not do anything about it but charge us again for new bases reordered and told us once they deliver the correct bases they will refund us for the wrong ones. We told them also about mattress issue as one of them was lower than the other and their response in the store was maybe that’s the issue because you don’t have the correct base yet. Ok so we waited. Finally about a week later our correct base has arrived. We returned the one that was delivered previously and waited for our refund because up to this point we paid twice for the same product. No refund was issued. Went to store again and asked about refund and they asked me if we have returned the bases for refund. After calling some managers they finally refunded our bases and when I asked about our mattresses (which was still the issue even with the correct base) they said they will check into that and call us back. Weeks go by no one called and finally we went back to the store. Max Garcia the person we originally purchased this product from said he will now check it out and let us know…finally a week later he called and told us this is really a warranty issue and not their issue…ok so I am thinking they will call warranty and let us know the outcome… again after a few weeks and no call from Sears regarding this issue I somehow find the phone number for warranty. Called them and they said I have to call Sears warranty and not Comforpedic . Called Sears warranty explained the situation with mattresses they gave us case number and we had to take pictures of the two mattresses. We did and when we sent the pictures they told us that was not a warranty issue and that we had 90 days to exchange mattresses with this issue. When I went back to the store and told Max about it he was surprised warranty did not take care of it. I asked him to exchange mattresses and he informed me that they don’t sell those mattresses anymore but he will call the rep person and will call me back to let me know of the outcome. As many times before that call back never happen. Week later went back to the store yet AGAIN and asked for these mattresses to be returned as we have had it…and Max told us we had 90 days to exchange them and they can’t do anything now…
We are sick and tired of dealing with this situation. We want the beds we have ordered and paid big money for and not the uneven mattresses; if we can’t get them we would like to return them and obviously Sears store in Des Moines Iowa and Max Garcia and his manager Jeremy cannot do anything to help us.
This has been the most frustrating experience we have had with any of our purchases anywhere- EVER!
Esef Dzafic
Sales check #010121827152

Maria Morales November 22 2015
I am having the worst service ever with Sears Parmer Ln.,Austin,Tx!
First the stupid sales lady (Marissa) rings up 2 washers and not washer and drier. Then after several times going back up there to correct EVERYTHING. The unhelpful Assoc mang. George tells me he fixed everything. They then deliver me 2 washers still and no SS hoses to hook one up and no drier! Then the other Assoc.mang Patrica thinks she is doing good and gives me a $50 gift card so I can relive all this poor experience at sears again! I still have no receit in all of this mess. So another trip up to the dam store and "patricia " tells me in 1 hr. I will get a receit emailed to me. and a call comfiring delivery of the drier. I got NOTHING!!! So now three weeks later and I STILL cannot dry any clothes!! These people are idiots!! The Managers are the dumbest, unhelpful P.O.S. ever! This is atrocious customer service. This is maltreatment of customers

I would like a response from somebody in authority that gives a shit about the customers.

William Lynch January 13 2016
540-836-6574

I purchased a new range and oven in May 2014 and in April 2015 the oven broke. The techs have been back 12 times to fix and this will now make it another month without the use of the oven. Not a single person seems to want to help. The tech was to return on Jan 8, 2016, but was sick and no one ever arrived. No call to inform us the appointment would not happen. Wrote an email on Monday and today told he was sick and will reschedule an appointment. I am the father of 10 children and have purchased 10 of thousand of dollars of appliances over the past 30 years. However, this is the worst experience and I cannot reach one executive or a member of management.

Since May of 2015 we have not had use of the over on July 4, Thanksgiving, Christmas, and New Years. Who is going help with this issue.

Elesa R. Rogers January 18 2016
On about Jan 2nd My water heater started to leak. And I called Sears to have it checked out. Its now Jan 18th its still leaking, I have been getting the run around since. I have spoken to the repair people to the store manager and all I have is a leaking water heater. Excuses one after the other, even with the warranty I have spent 180.00 on installation and 120. on electrician to put in the so call plug I needed said the last person at my home. And to call a speak to the contractor only to get a dumb blank excuse that I told the installer that I was sicking a bulldog on him, which is a fabricated lie. Because I own ZERO PETS !!!!! I need a response and quick, next is the BBB, News and whomever will listen. Or I can just get my money back and have Lowes install the dang thing. This is why people like my father and mother swear by sears and I can see what they saw in this company. By the way this is Memphis, TN the store should know by name it will be a month in a few more days.

George Moore---01-20-2016 January 21 2016
Sears representatives Neil and Janay lied about service I was suppose to get today 01-20-20016, after sears had already cancelled an appointment a week ago.[ Sears only employees "one" service man to handle all the washer machine
problem in southern California.] today I waited all day for service man who never came for an appointment set between 8:00am and
12:00pm, I called back and told that he was tied up on the same job he started this morning. it is now 5:25pm and no service man. After reading all the reports on this site and how awful the service was for all these people for so long-2012 thru 2016 I wonder why some legal agency has not disciplined Sears with a class action law suit, baring the arbitration trap that has replaced any kind of real justice, this could happen ONLY IN AMERICA.