Sony Corporate Office

Sony Corporate Office Address: 7-1, Konan, 1-Chome, Tokyo
Japan,
Fax:
Phone: +81-3-6748-2111

Customer Service Contact Info:
Phone:

Founded in 1946, Sony Corporation is a multinational conglomerate corporation which has been recognized for being one of the leading manufacturers of electronics products in the world today. Some of the products that are manufactured by Sony include audio and video players, televisions, digital and video cameras, computers, and semiconductors.

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John Morosco December 31 2012
I wanted you to know why I will NEVER purchase another Sony product. I have an issue with my BluRay unit that will not connect to Netflix. I spent over an hour with your tech yesterday without resolving the issue.
I was told that an "engineer" had to call me. Since they close 12/31/12 at 5pm, and I work 60 hours a week, I could not be there today. It was left that a tech would call me at 6 pm Wednesday.

Today, 12/31/12 at 1:45 pm I get a call from one of your engineers about the problem. I am at work and the player is at home. I asked him why I was getting a call now. His answer was rude saying we call back when we can.

Anyway, this is an example of why your company is losing market share. You have lost me as a customer since I can not use the player as intended and your staff has no sense of customer service. I am a professor in Business and Technology and will use this in all my classes as an example of poor customer service.
John Morosco