MGM Resorts International Corporate Office

MGM Resorts International Corporate Office Address: 3600 Las Vegas Blvd. South, Las Vegas
NV, 89109
Fax:
Phone: 702-693-7120

Customer Service Contact Info:
Phone:

Formerly known as MGM Mirage, MGM Resorts International is one of the largest gaming companies in the world today. The company owns and operates over 15 properties, including some of the biggest establishments on the Las Vegas Strip such as MGM Grand, the Monte Carlo, Bellagio, The Mirage, and Mandalay Bay.

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Patricia Murrin December 14 2012
Please please please get rid of the timeshare pitching people in your resorts!!! My husband and I just returned from three days in Las Vegas, and we were constantly stopped by timeshare people - as many as 15-20 times per day! This is overkill, and makes us much less inclined to stay at an MGM facility for our next trip to Las Vegas. We talked to multiple other people with the same impression. We did talk to a manager regarding an unrelated room issue and told him that the timeshare people are annoying. He apologized and said there is nothing he could do about them, as the corporate office allowed them on the property.

Grace Castro May 08 2013
I have stayed at the MGM properties in the past and have never had an experience like the one I had this weekend.
I was in Las Vegas over the weekend for my Birthday and the Mayweather fight. I am a huge fan of boxing and my
birthday being May 5, there is usually a great fight. I checked in on Thurs May 2, and the registration clerk had a
difficult time finding the reservation. She was not the friendliest person and did not make the atmosphere inviting.
After problems in locating the reservation she handed me a form and said that I had to pay a fee of $60.00 for resort
costs. I expressed to her that I had already paid for the cost of the hotel and airfare and she became frustrated with
me as I knew nothing of this charge. After seeing her frustration I asked to speak to a Manager who also very "cut
to the chase". He began to explain that I could not register without paying the fee and was going to show me a book
that he had but he said " I would show this book but It would just aggravate you more." I never knew what the contents
of the book were or the relativeness. After checking in and paying the $60.00 the Manager advised me that he could
accomodate me with an upgrade in Tower II but could not waive the resort fee. Once we were done we proceeed to
the room only to find that the iron did not work, the outlets would not hold in the chords tightly, there was a power strip
hanging from the back of the dresser and the beds felt like counter tops (they were extremely uncomfortable). I was
very disappointed in the service and accomodations, I always have stayed at MGM properties. I have had great
experiences at the MGM, as well as Luxor which was amazing. I am an avid boxing fan and I take advantage of the
Cinco de Mayo because of my birthday. I plan on returning in September for the next fight and I hope that the accomodations
improve.

Cheryl Rosenfield June 30 2014
Dear Sir or Madam,

I do not wish to take up much of your time however I need to bring to your attention the unfavorable service I received by the Customer Care Team at MGM Resorts International (855) 275-5733 when disputing an overcharge on my hotel bill (confirmation # 692063409 for stay June 14 & 15th) for Cheryl Rosenfield.

As instructed I called the above number concerning my bill on a recent stay at the lovely Aria Hotel Las Vegas on June 14 & 15th. On Tuesday June 17th I attempted to contact via phone and after holding for 20 minutes I hung up. I subsequently sent two emails to corparsupport@mgmresorts.com on Tuesday June 17th and second request June 18. Still no response, so I called again on June 23rd. This time after holding 20 more minutes, I got a live person only to be disconnected. I then emailed again and finally received a response from Christina Barber/Supervisor-Accounts Receivable-Customer Care. Ms. Barber gave me incorrect information. My dispute was I was charged for a Queen Room with City View, however stayed in a King Room with City View. Ms. Barber said the hotelís King Rooms always cost more than the Doubles. I knew that wasnít true so I researched using your rate calendar and the pricing starts out with a King, then, a double and so forth. I contacted Ms. Barber again with this information and she said she referred my inquiry on June 25th to Room Reservations Dept. I called Room Reservations on June 27th and was transferred to the Front Desk. I reached a knowledgeable employee and was advised I would be receiving a credit as I was correct and was overcharged. Hopefully this credit will post soon. Itís unfortunate Ms. Barber after hearing my experiences didnít take more care to get my inquiry to the correct department or provide the follow-up herself.

All and I all I am concerned that a Five Star Hotel would offer such unsatisfactory service in the Accounts Receivable Department. In the long run this could impact your ratings on the various social websites. The Aria Hotel was excellent, however this experience has left me indecisive as to if I would return or recommend to others.

Thank you for your time.

Cheryl Rosenfield
Cherylr260@yahoo.com

Brad Carman September 14 2014
Good morning,

There is a position open on the job board that I would like to submit a resume. I have forgotten my user name and password. Can you forward this to the department that can help me. My email is bwc_70@yahoo.com, thank you for your time in advance.


Brad Carman

Gerard Doise August 13 2015
I wish to bring to your attention the poor operation of The Mirage. While I was a gueest at The Mirage in January 2015, the sheets on our bed had blood stains and the comforter had holes in it. The WiFi didnt work and the front desk was uncooperative. Also, upon arriving early, we were told we would receive a text when the room was ready, that never happened. Thanks to Gabrielle Jizzard of the customer care team, me and my wife are returning December 14-18, 2015, howver I am reading many reviews on Tripadvisor of same issues still,existing. Poor WiFi, blood stained and torn sheets, poor desk service. It really seems to me that The Mirage is just simply poorly managed or is operating in the red. The property seems to need many updates. I am a bit nervous about returning. I would really love to stay at the Bellagio with the same comps I am being given, which is an upgeaded room for three nights and I am paying for one night and $100 fod and beverage credit.
While I am happy with most of what Gabrielle is providing I hate that I have to pay a resort fee for WiFi that doesnt work and I do not have a rental car. Pretty sure this will fall on deaf ears but I felt it was best to contact corporate. Thank you for anything you may or may not do to make our experience a better one and for simply reading my input. I really do look forward to a response of any type.
Thank you,
Gerard Doise
Cell# 337-255-8622

Gerard Doise August 13 2015
Sorry, I also wanted to mention, the tub was chipped and dirty, hair lying in it. The mirror over the vanity in the bathroom was chipped and discolored and the maid service was lacking.
Again,
Thank you
Gerard Doise

Carl Bazzell November 13 2015
Just back from a first time stay at the Luxor and with the exception of a very comfortable bed the experience sucked. I booked a suite for myself and wife so we could attend the MJ One show and also a VIP package for Santana. At check in the desk clerk failed to mention that my wife had no charging privleges and I did not think to ask so that was her first embarrassment. I am partially disabled and us a cane and the clerk assigned us to a room 19160 which is the furthest room from the elevator. If he would have mentioned it I would have opted for a regular room closer to the elevator. When we did reach the room and start to unwind we found that the T.V. was not working and had to call for maintenance, when we returned from the MJ One show the room was cold and when we tried to turn up the heat we found that the control knob was missing and had to call maintenance again. The bathroom lighting as dim at best and my wife complained that there was not even a make-up mirror in the bathroom. During the on line checkout I found your invoice to be written in such a way that I had to spend 20 minutes to figure out what I was paying for. And it would really be nice if for instance the charge at the restaurant could be inclusive and not broken down to 3 separate charges I.E. food, tax, tip. Makes the bill more confuseing. Was not that special birthday present I had planned for my wife.