Hertz Global Holdings Corporate Office

Hertz Global Holdings Corporate Office Address: 225 Brae Blvd, Park Ridge
NJ, 07656
Fax:
Phone: 201-307-2000

Customer Service Contact Info:
Phone:

Hertz Global Holdings, Inc. is one of the world leaders in car rental. It operates over 8,500 rental locations in around 150 countries worldwide. Its fleet includes nearly 450,000 cars from Ford, Toyota, General Motors, and other manufacturers. Aside from renting cars, Hertz also rents a range of heavy equipment in more than 300 locations in North America, China, and Europe. The company also invests in electric and hybrid vehicles and in car sharing.

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Bruce Wilkerson / Barbra Green-Kenan September 29 2015
RE: Rental Record# 595337046

To whom it may concern:

Re: My Worst Car Rental Experience with Thrifty/Dollar.

1st, My flight was late arriving into O’Hare Airport. However ,I contacted customer service earlier in the day to insure everything would be okay for my late arrival and I was assured that the rental facilities would be open. So, after landing even later than expected I had to wait on the Thrifty Shuttle Bus for over 45 minutes. After waiting so long I decided to contact the customer service 800-line. After speaking to a customer service agent the bus finally show up with loud music playing and the Van Driver who only identify himself as Don was totally rude. Once myself and another couple got seated on the bus and pulled away from the curb this driver then decided to turn his music down long enough to tell us that Thrifty Car Rental Office was closed due to being sold out of cars and he would be taken us to Dollar Car Rental. Needless to say I was not happy with this at all! After we get to The Dollar Rental Facility, lines were basically out of the door but we all went in anyways. However after we walked inside, we were shocked by the actions of Rental Agents. They were unprofessional and seem to be in the middle of cursing out a customers. So, we knew we didn’t want any parts of this rental facility… So, we went back outside to the Van which was still sitting there and I asked the Driver “Don” to return me to the Airport Terminal. The Van Driver who only identified himself as “Don” actually ask me to pay him to take me back to the Airport Terminal. I refused and told him I would not and it was his job to return me to the Airport Terminal. After sitting there for about 15 more minutes “Don” the terrible van driver decided to return me back to the terminal with his loud music and driving was irresponsible and dangerous, especially with me being a passenger! We had to call a car service to get us to our destination.

Later that morning we went to Thrifty at Midway Airport got there about 07:00 had to wait on a Full-size car. No problem, however after waiting for 45 minutes to an hour, the rental agent tried to give us a compact car instead of what we were paying for. No problem, went back inside told her the problem waited again another 20 minutes for her to finish up her phone call and get our paperwork corrected. However, went to our car started doing the walk around and found damages on the car. So, we tried notifying the attendant who was walking around outside, who told us to tell the lady at the Exit Booth. Only to pull up over to the Exit Booth and here comes the exact same lady who told us to tell the lady at the exit booth, now I am MAD!!! THE WOMAN WALKS OVER WITH A BAD ATTITUDE ASK US FOR OUR PAPERWORK DOESN’T BOTHER APOLOGIZE FOR HER ACTION BUT ROLLS HER EYES AT US LIKE WE DID SOMETHING WRONGTO HER.

ALL I CAN SAY IS THRIFTY/DOLLAR HAS A LOT OF WORK TO DO IN THEIR CHICAGO LOCATION!!!! STAFFING IS TERRIBLE AND I WILL NOT USE OR RECOMMEND ANYONE TO USE THRIFTY OR DOLLAR. TO BE FAIR THE LOCATION IN JACKSONVILLE, FLORIDA HAS A GREAT STAFF, EVERYTIME I HAVE USE THIS LOCATION ALWAYS A GREAT EXPERIENCE. WHICH IS WHY I WANTED TO USE YOU GUYS IN THE FIRST PLACE BUT AFTER THIS... NO WAY!!!!


I will forward this email to Thrifty Corporate Office as well!!!