PetSmart Corporate Office

PetSmart Corporate Office Address: 19601 N. 27th Ave, Phoenix
AZ, 85027
Fax:
Phone: 623-580-6100

Customer Service Contact Info:
Phone:

Founded as PetFood Warehouse in 1986, PetSmart is a chain of retail stores that offer specialty pet supplies and services. Some of the pet supplies that can be found at a typical PetSmart store include dog and cat food, fish tanks, aquarium filters, cages, nutritional supplements, and pet hygiene products. As for pet services, PetSmart offers grooming, dog training, as well as cat and dog boarding facilities. PetSmart owns several pet supply brands including Grreat Choice, Authority, Simply Nourish, and TopPaw.

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Mrs Gouvea February 01 2013
AT THE NORTH FIFTH PETSMART IN LAS VEGAS NV. THERE ARE CATS IN THE CAT CONDO'S THAT HAVE BEEN THERE SINCE MID OCTOBER. ONE WAS REMOVED FROM THE CONDO LAST NIGHT 1/31/2013. ALL SHE WOULD DO IS SIT ALMOST ALL DAY, IN THE 6X3 METAL CAGE. OUT TO WALK FOR MINUTES AT AT TIME. THERE ARE OTHER CATS IN THE CONDOS ALSO OVER THE 3 WEEK MAXAMIN ALOTTED TIME. AS A PETSMART POLICY THE MANAGER SHOULD KNOW NO MORE THAN 3 WEEKS WITH A RESPITE. PLEASE DO SOMETHING TO TRAIN YOUR EMPLOYEES TO INSURE THE HEALTH OF THESE CATS LOOKING FOR HOMES. PETSMART DOES SO MUCH FOR THESE WONDERFUL ANIMALS, PLEASE HELP WITH THIS PROBLEM. THE MANAGER REBECCA NEEDS TRAINING OR MAYBE A WARNING.
THANK YOU FOR YOUR TIME

Christina Adami October 13 2013
I had a bad experience which was turned into a good experience because of your new store manager at the Charlston Ave, Mountain View, CA store. I took my 14 yr old German Shepherd with arthritis for a nail grinding. The girl asked her male colleague to help. He put her up on the slippery table, put the head stabilizer (?) around her neck and pulled it so that she had her head pointing upward, then he put her in a head lock basically. My dog was sliding in the back end and having a hard time stabilizing herself. Her bowel released as a result, which has never happened before and she was shaking horribly. I have never had a place create this much drama over my dog who is very friendly but just old. PetSmart usually cut her nails on the ground because of her size, and never needed to restrain her. I told the store manager, as I was pretty upset at this point. She took total control of the situation and intervened, making sure my dog was ok. She even took her outside for a break to calm her nerves, talked to me, reassured me of how the care would happen. I wanted to mention how wonderful Catherine Rafetto handled a situation that could have ended up in a rather strong grievance on my part. I do have to say, that some of the groomers do not have a good disposition with older or larger dogs and should be trained on how do handle them or not take on those dogs. Thank you Catherine, you really turned a bad situation to a one which ensured my dog was handled with the care she deserved.